Privacy Policy

1. Who we are

Alone Media LLP is a Limited Liability Partnership registered in India (LLPIN: AAR-4584), providing website development, digital marketing, search engine optimisation (SEO), social media marketing and paid advertising services to clients in India and other countries. Our registered office is at Plot No. A/16 A & 16 B, First Floor Front Side, Block A, Nand Ram Park, Uttam Nagar, New Delhi – 110059, India.

2. Information we collect

• Information you give us: your name, phone number, email address, business name, the service you are interested in, your budget and any message you send through our website forms, WhatsApp, email, phone calls or lead forms on Facebook and Instagram.
• Project information: content, logos, images, login details and other material you share with us to deliver a project.
• Billing information: billing name, address, GST or tax details and payment records needed to issue invoices.
• Website usage information: IP address, browser type, device information, pages visited and similar data collected automatically through cookies and analytics tools.

3. How we use your information

We use your information to:

• Respond to your enquiry and contact you about our services.
• Prepare proposals and quotations and deliver the services you have engaged us for.
• Issue invoices, process payments and maintain accounting and tax records.
• Improve our website, services and advertising.
• Send service updates and, where you have agreed, marketing communications (you can opt out at any time).
• Comply with applicable laws and regulatory requirements.

4. Payments

Online payments made to Alone Media are processed by secure, authorised third-party payment gateways such as Razorpay, or by bank transfer. Card, UPI and net-banking details are entered directly on the payment gateway’s secure page. Alone Media does not collect or store your card number, CVV, UPI PIN or net-banking credentials. Payment gateways process your information under their own privacy policies and applicable RBI and PCI-DSS requirements.

Please do not send card, bank account or identity document details to us through website forms, messages or advertisements.

5. Sharing of information

We do not sell, rent or trade your personal information. We share it only:

• With service providers who help us run our business, such as hosting, email, cloud storage, CRM, analytics, payment gateways and advertising platforms (for example Google and Meta), only to the extent needed to provide their service.
• With team members and freelancers working on your project, under confidentiality obligations.
• When required by law, court order or a government authority, or to protect our legal rights.

6. International clients and data transfers

We serve clients outside India, and some of our service providers store or process data on servers located outside India. By using our services, you understand that your information may be transferred to and processed in India and other countries, with reasonable safeguards in place to protect it.

7. Cookies

Our website uses cookies and similar technologies to remember preferences, understand how visitors use the site and measure the performance of our advertising. You can block or delete cookies through your browser settings; some parts of the website may not work properly if you do so.

8. Data retention

We keep your information only for as long as needed for the purposes described above, including to meet legal, tax and accounting requirements. Enquiry data that does not lead to a project is normally deleted or anonymised within 24 months.

9. Data security

We use reasonable technical and organisational measures, including access controls, secure (HTTPS) connections and password-protected systems, to protect your information. No method of transmission over the internet is completely secure, but we work to protect your data and respond promptly to any security concern.

10. Your rights

Subject to applicable law, including India’s Digital Personal Data Protection Act, 2023, you may ask us to access, correct, update or delete your personal information, or withdraw your consent to marketing communications. To make a request, email us at enquiry@alonemedia.co. We will respond within a reasonable time.

11. Children

Our services are meant for businesses and adults. We do not knowingly collect personal information from children under 18.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the "Last updated" date.

13. Contact and grievance officer

For any questions or complaints about this Privacy Policy or your personal information, please contact our Grievance Officer: